Thank you for shopping at CraftySmith. We pride ourselves on the quality and uniqueness of our handmade products. However, we understand that sometimes there may be issues. Please read our return policy carefully to understand our practices.

1. No Returns: All products sold at CraftySmith are handmade and made to order. Due to the custom nature of our products, we do not accept returns.

2. Refunds for Defective Products:

   • If you believe you have received a defective product, please contact us within 14 days of receiving your order.

   • We will do our best to remedy the issue. If we are unable to fix the problem, we will offer a full refund for the defective product.

   • Refunds will be processed to the original method of payment within 7 business days of us confirming the defect.

3. No Exchanges: We do not offer product exchanges. If you have any concerns about your product, please contact us directly.

4. Proof of Purchase: To initiate a refund for a defective product, you must provide proof of purchase. This could be in the form of an order confirmation email or a receipt. Without this, we may not be able to process your request.

5. Contacting Us: If you have any questions or concerns regarding your order or our return policy, please reach out to our customer service team at info@craftysmith.com